Returns and Exchange Policy

  1. If the customer is unsatisfied with the product delivered then he/she needs to mail us at info@gifterashore.shop within 7 days from the date of receiving the parcel. The customer has to send back the parcel to Gift Era Shore provided address. Return Address will be confirmed to you by mail only. Gift Era Shore does not arrange a reverse pickup. We provide Store Credit for processing such returns. 
Store Credit – We add an amount equal to the product value to your ‘Gift Era Shore Account ‘. You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.

  2. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or provide store credit of the full invoice value as per customer demand.

  3. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue a store credit of the appropriate amount within 7 days.

  4. The customer agrees not to dispute the decision made by Gift Era Shore and accepts Gift Era Shore’s decision regarding the return validation that is – if the product is valid to be accepted as a return or not. The non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. For the repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders on a non-cancellation and non-return basis. Afterward, all future orders will be processed on the mentioned conditions.

  5. Items to be returned must be unused, unworn, and undamaged. Return items will only be accepted in their original packaging, including polyester bags, tags, boxes, or dust bags. Any items that have been damaged will not be accepted and will be sent back to the customer.

  6. No returns or exchanges will be accepted for the custom/personalized products.

Support Contact Number: +91 7204228798

Support Email: info@gifterashore.shop